Checklist for Trouble Shooting of Angel Diet:
1). Invalid ParameterSolution:
Invalid ‘’Parameter Error’’ persist due to following possible reasons.
1) Check if Host name (trade2.angeltrade.com) is resolved through clients ISP.
2) Check if the port 80 is open.
3) Check if the latest Odin Diet new patches are not updated for that simply login to Angel
Diet through Angel PDA.
4) Check if in the registry HKEY_LOCAL_MACHINE > SOFTWARE > ODIN > ODIN 6 >ODIN Diet Client >Defaults>EnableSingleInterface value data is 1 and HKEY_LOCAL_MACHINE > SOFTWARE > ODIN >ODIN 6 >ODIN Diet Client > Defaults> ChartServerIp is updated which is (trade2.angeltrade.com/AngeltradeDiet).
5) Check if the Client Code is properly synchronized on Admin terminal.
6) Check if the Proper SSL Certificate is updated on client system. To check the same, just login to Angel Diet using Angel PDA.
2). Check connection busy error (Check Connection Integrity):
Solution:
1) Check Network link, for that click on Start, Click on Run.
2) Type the ping interactive IP the Angel Diet Manager of your respective region such as ping
xxx.xxx.xx.xxx –t & Click on ok.
3) If message shown is “Request Time Out”, then check following :‐
• Check whether internet browsing is possible in internet explorer.
• If not, then check following :‐
• Check Modem or LAN Card Settings in control panel => system => device manager & Check the driver of Modem & LAN card. If it’s unavailable, then install the modem or LAN card drivers. After installation start Odin and check for the error.
• If the error still Persists, Please Check if any Firewall, or Proxy server is Installed on the system, or Windows Firewall is on. Incase if you need Firewall please, bypass Odin in the Exception List.
• Incase Proxy server or Client is installed on your system, Odin will not run. To run Diet Properly you require normal internet connection.
3). Logon Process did not complete.
Solution:
1) This problem arises if Angel diet is not installed properly. Pls. uninstall & install latest
Angel Diet version using Angel PDA for resolving the same issue.
2) Run the vcredist_x86.exe file
4). Attempt to connect to the server failed.
Solution:
1) Check Network link, for that click on Start, Click on Run.
2) Type the ping interactive IP the Angel Diet Manager of your respective region such as ping xxx.xxx.xx.xxx –t & Click on ok.
3) If message shown is “Request Time Out”, then check the following:‐
• Check whether internet browsing is possible in internet explorer
• If not, then check following :‐
• Check Modem or LAN Card Settings in control panel => system => device manager & Check the driver of Modem & LAN card. If it’s unavailable, then install the modem or LAN card drivers. After installation
start Odin and check for the error.
4) If the error still Persists, Please Check if any Firewall, or Proxy server is Installed
on the system, or Windows Firewall is on. Incase if you need Firewall, please bypass Odin
in the Exception List.
5) Incase Proxy server or Client is installed on your system, Odin will not run. To
run Diet Properly you require normal internet connection.
5). Host Name Resolving Problem.
Solution:
1) Pls. make sure that you are getting telnet & ping response to the DNS of
interactive Server & Broadcast Server, in case if you are not getting the same pls.
check following:‐
• If any Firewall, or Proxy server is Installed on the system or Windows
Firewall is on. Incase if you need Firewall please pls. bypass the interactive & Broadcast server IPs from it.
• Even after that the same problem comes you need to check if there is any problem from the ISPs end for resolving the same you can take the help of Product
Support Team at CSO.
6). Stuck on Download Statistics
Solution:
1) Check Network link for that click on Start, Click on Run.
2) Type the ping interactive IP the Angel Diet Manager of your respective region such as ping xxx.xxx.xx.xxx –t & Click on ok.
3) If message shown is “Request Time Out”, then check following :‐
• Check whether internet browsing is possible in internet explorer.
• If not, then check the following :‐
• Check Modem or LAN Card Settings in control panel => system => device manager & Check the driver of Modem & LAN card. If it’s unavailable, then install the modem or LAN card drivers. After installation start
Odin and check for the error.
• If the error still Persists, Please Check if any Firewall, or Proxy server is Installed on the system, or Windows Firewall is on. Incase if you need
Firewall please, bypass Odin in the Exception List.
• In case Proxy server or Client is installed on your system, Odin will not run. To run Diet Properly you require normal internet connection.
7). 52Week High Low issue
Solution:
1) To resolve this issue pls. delete all the files which are present in c:\odin\diet\bhavcopy.
2) To install the fresh bhav copy files the client need to keep his Angel Diet logged in
Between 3.30 PM till 4.30 PM
3) Once the latest bhav copy is properly installed in the clients system the client will be able
to See 52 week high low.
8). Integrated Net Position, M2M Issue, Stock Watch Issue
Solution:
1) To solve this problem please Login to Angel Diet through Angel PDA. Angel PDA will make
the necessary settings in the registry.
9). Login incorrect‐ No corresponding Entry found (logon to Server):
Solution:
1) Check the Client ID & password in Login.
2) Contact Admin to check your Client ID & Password.
10). Error Message shown as ‘Number of Failed login attempts exceeds maximum allowed. Contact administrator ( logon to Server)’
Solution:
1) This message comes due to invalid password entered in the Password field. Diet allows you 3 times usage of wrong password. In case if you exceed the said
limit, it locks your Client ID for security reason.
2) To overcome this issue contact Admin to unlock your password, the clients can
also use the Forgot Password Link available in Angel Diet to Automatically reset there Password.
11). User already connected (logon to server):
Solution:
1) Check if you have properly logged off from the previous session. If not, then log off properly.
2) Check if any another user is using your Client ID.
3) Contact Admin to Suspend & Active your account for Re‐login
12). Invalid password ( logon to server):
Solution:
1) Type the correct password.
2) If you have forgotten the password, contact Admin to Reset Your Password or
you can also use the Forgot Password Link available in Angel Diet to automatically reset
the Password.
13). User is Able to Connect But Rates are not flashing on the page:
Solution:
1) Click on My Computer => C:\drive => Odin => Diet => Masters. In that please
check that all Masters Files are present. If not please Login to Angel Diet through
Angel PDA. Angel PDA will ask you to install today’s Masters which you need to
install after that you can login to Angel Diet.
2) If the same problem continues to persist please check your speed of internet connection.
14). Unable to add Sauda:
Solution:
1) Check the Masters file is updated.
2) Check if particular market segments rights is assigned.
3) Check if client is having trading limits.
15). Rates are not Refreshing:
Solution:
1) Check whether internet browsing is possible in internet explorer. If not then check
following :‐
• Check Modem or LAN Card Settings in control panel => system => device manager & check the driver of Modem & LAN card. If it’s unavailable, then install the modem or LAN card drivers & connect to the Odin Manager.
• Click on Start, Click on Run, type “telnet diet.angelbolt.com 80”, please
check if junk Data is coming in a small window, If it’s coming please Run the
master file on www.angeltrade.com, If Junk data is not coming.
check if junk Data is coming in a small window, If it’s coming please Run the
master file on www.angeltrade.com, If Junk data is not coming.
• Please call your ISP (Internet Service provider) & ask him to open the required port for telnet.
16). Script Not available:
Solution:
1) To solve this problem please Login to Angel Diet through Angel PDA. Angel PDA will make the necessary settings in the registry.
17). Failed to Load Odin6bcastdll.dll:
Solution:
1) To solve this problem please Login to Angel Diet through Angel PDA. Angel PDA will make the necessary settings in the registry.
18). Script mass Error:
Solution:
1) To solve this problem please Login to Angel Diet through Angel PDA. Angel PDA will make the necessary settings in the registry.
19). Profiles are not available:
Solution:
1) To solve this problem, please Login to Angel Diet through Angel PDA. Angel PDA will make the necessary settings in the registry.
20). “Client is Required” Message:
Solution:
1) To solve this problem, delete Odin folder from C:\, and also delete the Odin folder from Registry, then reinstall Angel Diet.
21). Market Type Not Known:
Solution:
1) To solve this problem, please click on Start => Run, type Regedit. In that goto
HKEY_LOCAL_MACHINE => Software => ODIN => ODIN6 => Odin Diet Client
=> Configuration, right click on it, now change the name to Configurationold, and
click on ok. & exit from Registry & Re‐login to Diet.
22). ‘Path Variable Not Set In Registry’ Message:
Solution:
1) To solve this problem please Login to Angel Diet through Angel PDA. Angel PDA will make the necessary settings in the registry.
23). A Particular Month Does Not Reflect In NSE future/MCX Future or NCDEX Future
Solution:
1) To solve this problem please check the Date/ Time/ Time Zone option in the
Taskbar or in Control Panel please configure the proper Date/ Time/ Time Zone in it.
2) Check the Masters file.
24). Automatically Logs Off When One Clicks On Market Watch:
Solution:
1) To solve this problem please Check the Date/ Time/ Time Zone Option in the Taskbar or in Control Panel, please configure the proper Date/ Time/ Time Zone in it.
25). Automatically Logs Off When One Clicks On Nifty or Sensex Graph :
Solution:
1) To solve this problem, please click on My Computer, in that click on Odin =>
Diet => Workspace.
2) Please delete the .CRP file in it.
3) Re‐login to Diet.
26). “Odin 95 Had Encountered an Error and will be closed Down” Error message is shown:
Solution:
1) Please delete Angel Diet from Desktop, C:\Odin Folder.
2) Go to registry HKEY_LOCAL_MACHINE\software, delete the Odin folder.
3) Go to control panel & stop the service 'Administrative tools \ services \ Routing
and Remote Access'. Then in service status, click on Start &then on stop and then on
OK.
4) Kindly install the current Angel Diet set‐up using Angel PDA.
27). NSE Nifty Rate Does Not Refresh Also NSE Futures Scripts Not Present:
Solution:
1) Go to Start => Run. Type Regedit & Click on ok. In Registry Editor, Click on
HKEY_LOCAL_MACHINE \ software \ Odin \ Odin6 \ Odin Diet Client \ Defaults,
and Double click on AllowDervBcast. Put the Value ‘1’ instead of ‘0’, click on ok.
In case, if you are using Angel Diet Version 9.1.0.5, you may find 2 options. Please
put ‘1’ value in both of them.
2) After that logon to Angel Diet using Angel PDA, pls. make sure that you are
using latest Masters through Angel PDA before login to Angel Diet.
28). Issue while doing online ‘’Fund Transfer’’:
Solution:
1) Pls. login through Angel PDA‐ Generally this issue occurs if proper SSL certificate
is not installed on clients PC. PDA will take care for installing proper SSL in the clients
PC.
2) Pls. make sure that the particular banks net banking facility is working properly
on that day, incase if you find any abnormality in it pls. contact Product Support Team
for the same.
29). Issue while funds are not getting updated while ‘’Funds View’’:
Solution:
1) Pls. login through Angel PDA – generally this issue occurs if proper SSL certificate is
not installed on clients PC. PDA will take care for installing proper SSL in the clients
PC.
2) Even by installing the certificate, if you are still getting the same problem pls.
reinstall Internet Explorer on the client PC.
30). Password Expired
Solution:
1) As per the compliance norms, the client needs to change his Password on his
first login & afterwards he needs to change the password after every 15 days. This
message will flash in both the condition, the client just needs to change his/her
password once he gets this Message.
31). Authentication URL is not valid
Solution:
1) Pls. login through Angel PDA – generally this issue occurs if proper SSL certificate is
not installed on clients PC. PDA will take care for installing proper SSL in the clients
PC.
2) Pls. make sure that the Single interface function is working properly at clients side,
incase Single interface is not working at client side this problem will arise.
32). Loading Future Instrument Failed
Solution:
1) Go to Start => Run. Type Regedit & Click on ok. In Registry Editor, Click on
HKEY_LOCAL_MACHINE \ software \ Odin \ Odin6 \ Odin Diet Client \ Defaults,
and Double click on AllowDervBcast. Put the Value ‘1’ instead of ‘0’, click on ok.
In case, if you are using Angel Diet Version 9.1.0.5, you may find 2 options.
Please put ‘1’ value in both of them. Masters through Angel PDA before login to
Angel Diet.
2) After that logon to Angel Diet using Angel PDA, pls. make sure that you are
using latest Masters through Angel PDA before login to Angel Diet.
33). MSWINSCK.OCX Error
Solution:
1) To solve this problem, please Login to Angel Diet through Angel PDA, Angel
PDA will make the necessary settings in the registry.
2) This problem arises if MSWIN.OCX file is not properly registered in the system.
You can register this file manually as well for the same you can go to Start
Run regsvr32c:\windows\system32\mswinsck.ocx
34). Unable to create Chat Message file.
Solution:
1) This problem arises due to overflow of files in the chat folder in c:\odin\diet.
To resolve this problem pls. delete all chat files present in chat folder. Pls.
take the backup of these files in another folder before deleting these file to avoid
any issues further.
To resolve this problem pls. delete all chat files present in chat folder. Pls.
take the backup of these files in another folder before deleting these file to avoid
any issues further.
35). Installation Method of Angel Diet
Solution: In Windows 2000, Windows XP
1) To install Angel Diet in your system you need to
go www.angeltrade.com/downloads.aspx in that click on Angel PDA & install Angel
PDA.
go www.angeltrade.com/downloads.aspx in that click on Angel PDA & install Angel
PDA.
2) After that click on the Angel PDA icon which is present on desktop. Pls. put
your client Code in Angel PDA & click on enter. PDA will analyze clients PC &
as per his client code it will install appropriate Angel Diet exe & Masters on clients
PC.
your client Code in Angel PDA & click on enter. PDA will analyze clients PC &
as per his client code it will install appropriate Angel Diet exe & Masters on clients
PC.
In Windows Vista
1) Save the Angel PDA exe file on the desktop. Right click on the icon and choose
the option “Run as Administrator”.
the option “Run as Administrator”.
2) PDA will analyze clients PC & as per his client code it will install appropriate
Angel Diet exe & Masters on clients PC.
Angel Diet exe & Masters on clients PC.
Checklist for Troubleshooting iNet.Net
Solution:
1) Windows 2000 With Service pack 4
2) Windows XP with Service Pack 2/Windows Vista
3) V.M Java, is Available on www.angeltrade.com
4) Internet Explorer 6.0 is Available on www.angeltrade.com
37). INet.Net Stuck on Submit when user Types his Username & Password
Solution:
Solution:
1) Install above if it’s not installed in your PC. If your system runs on Windows 2000,
please install service pack 4. If on windows XP, please install service pack 2.0
2) Install V.M Java & Internet Explorer 6.0
please install service pack 4. If on windows XP, please install service pack 2.0
2) Install V.M Java & Internet Explorer 6.0
3) After that to make necessary settings pls. go to
URL “www.angeltrade.com/downloads.aspx”. Click on Angel PDA & install Angel
PDA.
4) After that click on the Angel PDA icon which is present on desktop, pls. enter your
PDA.
4) After that click on the Angel PDA icon which is present on desktop, pls. enter your
client Code in Angel PDA & click on enter. PDA will analyze clients PC & as per his
client code it will make necessary settings for Angel Trade.
client code it will make necessary settings for Angel Trade.
Checklist for Troubleshooting Angel Anywhere
38). Prerequisite for Angel Anywhere:
Solution:
Solution:
1) Windows 2000 With Service pack 4
2) Windows XP with Service Pack 2/ Windows Vista
3) V.M Java available on www.angeltrade.com
39). Disconnected to Null’ Message when One clicks on Market Watch Solution
Solution:
1) Check the internet connectivity, if it’s working properly by opening internet web pages.
2) Delete unwanted scripts in Market Watch. Work on minimum required scripts.
3) Click on View menu, click on Diagnostics, in that check whether receiving
packets & sending packets are available or not. If not available contact your
ISP (Internet Solution Provider) to check for proper internet connectivity.
packets & sending packets are available or not. If not available contact your
ISP (Internet Solution Provider) to check for proper internet connectivity.
40). ‘Server Not Responding’ Message When Trying to Connect.
Solution:
1) Please ensure that you are using the latest version of Angel Anywhere. To
install it in your system you need to go on URL “www.angeltrade.com/downloads.aspx”.
In that click on Angel PDA & install Angel PDA.
install it in your system you need to go on URL “www.angeltrade.com/downloads.aspx”.
In that click on Angel PDA & install Angel PDA.
2) After that click on the Angel PDA icon which is present on desktop, pls. put
your client Code in Angel PDA & click on enter, PDA will analyze clients PC &
as per his client code it will install appropriate Angel Anywhere exe on clients PC.
Even after login to the new exe please check the following.
your client Code in Angel PDA & click on enter, PDA will analyze clients PC &
as per his client code it will install appropriate Angel Anywhere exe on clients PC.
Even after login to the new exe please check the following.
• Check whether internet browsing is possible in internet explorer.
• If not then check following :‐
• Check Modem or LAN Card Settings in control panel \ system \ device manager & check the driver of Modem & LAN card. If it is unavailable install the modem or LAN card drivers. After that start anywhere.
• If the problem continues to persists, please check if any Firewall,
or Proxy server is installed on the system or Windows Firewall is on. Incase if you need Firewall please bypass Angel Anywhere in the Exception List.
or Proxy server is installed on the system or Windows Firewall is on. Incase if you need Firewall please bypass Angel Anywhere in the Exception List.
• Incase Proxy server or Client is installed on your system Angel
Anywhere will not Work. To work Angel Anywhere properly you require
normal internet connection without firewall.
Anywhere will not Work. To work Angel Anywhere properly you require
normal internet connection without firewall.
41). Installation Method of Angel Anywhere:
Solution:
1) Please Go to Internet Explorer, in that type www.angeltrade.com, please click on
Downloads. In Miscellaneous \ VM Java.exe, please save it on desktop. After that
double click on the setup file & complete it as per the instructions. This setup will ask
you to restart your computer, please restart your computer.
Downloads. In Miscellaneous \ VM Java.exe, please save it on desktop. After that
double click on the setup file & complete it as per the instructions. This setup will ask
you to restart your computer, please restart your computer.
2) To install it in your system you need to go on www.angeltrade.com/downloads.aspx
in that click on Angel PDA & install Angel PDA.
in that click on Angel PDA & install Angel PDA.
3) After that click on the Angel PDA icon which is present on desktop, pls. put
your client Code in Angel PDA & click on enter. PDA will analyze clients PC &
as per his client code it will install appropriate Angel Anywhere exe on clients PC.
Even after login to the new exe please check the following;
your client Code in Angel PDA & click on enter. PDA will analyze clients PC &
as per his client code it will install appropriate Angel Anywhere exe on clients PC.
Even after login to the new exe please check the following;
4) Please Login to Angel Anywhere.
Checklist for Trouble shooting Angel PDA
1). In Login window after entering the client code when they click “Enter” after
that same login window pops up and PDA gets stuck without any error.
Solution:
• Check Ping and Telnet for PDA Server (203.199.13.174 Port 80)
that same login window pops up and PDA gets stuck without any error.
Solution:
• Check Ping and Telnet for PDA Server (203.199.13.174 Port 80)
• Switch Port Using Angel PDA Preferences Options
Solution:
• Call PDA Team and ask them to add client code.
3). Sometimes PDA is stuck without any error after clicking on Short cut of PDA
Solution:
• Check Ping and Telnet for PDA Server (203.199.13.174 Port 80)
• Switch Port Using Angel PDA Preferences Options
4). Clients complain that when they login through PDA, Message is shown as “masters are not updated”; even though they login several times in a day.
Solution:
• Check Client System Date time
5). Some time clients complain that whenever they log out and again log‐in
from AngelPDA it will again download master file. (Which is not necessary)
Solution:
• Check Client System Date time
6). It takes 10 to 15 min to open the PDA.
Solution:
• Check Ping and Telnet for PDA Server (203.199.13.174 Port 80)
• Switch Port Using Angel PDA Preferences Options
7). Some times after entering the client code in application, PDA is Stuck.
No otherprocess running automatically.
Solution:
• Check Ping and Telnet for PDA Server (203.199.13.174 Port 80)
8). Sometimes PDA gets automatically stuck during the installation and no error
given.
Solution:
• Switch Port Using Angel PDA Preferences Options
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